What payment options do you accept?
We accept MasterCard, Visa Discover Card and American Express. A 5% sales tax is applied to all Virginia orders.  We also accept cashiers checks.  An email receipt will be forwarded to the email address provided when your order is complete.  If you would like a paper copy of your receipt, please contact us and we will email one to you for your convenience.

What do you do with my personal information?
Any information that you submit to Danajill Designs will not be sold released to a third party.  All of your personal information submitted during your online shopping transaction is solely used to fulfill your order and to communicate the status of your order with you.You may choose to save your personal information online, and that information will be encrypted and secure.

Is your server secure?
We use SSL secure server technology to encrypt your personal and order information. All personal information is kept on secured databases.

What is your privacy policy?
Any information that you submit to Danajill Designs will not be sold released to a third party. All of your personal information submitted during your online shopping transaction is solely used to fulfill your order and to communicate the status of your order with you.

What is your cancellation policy?
We work to ship your purchases as quickly as possible. Danajill Designs works to ship your custom-made and personalized purchases as quickly as possible. If you need to cancel your order please call us within two business days, and we will accommodate your request (800) 735-3124. If your item has already shipped, please refer to our Return Policy.

When can I expect my order?
We work to ship your orders as quickly as possible.  Please see our policies below:

• All products that are in stock can be expected to ship within 2-3 business days after order is placed and processed.

• All custom-made and personalized orders will be handled on a one-on-one basis, but can be expected to ship out between 1.5-2 weeks after order is placed and processed.  If the shipping time exceeds the above stated time frame, you will be notified immediately via email communication.   

Please Note:
• Your shipment will be shipped when your payment clears including credit card payment processing times, and upon receipt of a cashier’s check.

• Shipping time depends on availability of merchandise.  If an item is not in stock, we will send you an email when it arrives, and notify you of an expected shipping date.   

• Choosing an expedited shipping method only speeds up the shipping transit time - it does not expedite the time before shipping on custom or personalized purchases.

When can I expect my custom order to be shipped?
Custom orders
Our custom-designed clothing, and other made-to-order items are especially crafted for you. These items are made with your special touch!  Each personalized and custom-designed product requires a different amount of time to produce before shipping. Please note that since these items are one-of-a-kind and produced by hand, the time allowed are only estimates and may vary a few days. PLEASE NOTE: Choosing an expedited shipping method only speeds up the shipping transit time - it does not expedite the time before shipping on custom or personalized purchases.

If you ordered items that take more or less time than others, our policy is to ship your order to you once it is complete. If you would like items shipped as they are ready, we are happy to accommodate at a cost of $7.95 for each shipment sent UPS Ground or the actual cost to us if you request expedited shipping. Just send us an email to let us know if you'd like to take advantage of our partial shipping option.

Danajill Designs works to ship your custom-made and personalized purchases as quickly as possible. If you need to cancel your order please call us within two business days, and we will accommodate your request (800) 735-3124.

What is your cancellation policy?
We work to ship your purchases as quickly as possible. Danajill Designs works to ship your custom-made and personalized purchases as quickly as possible. If you need to cancel your order please call us within two business days, and we will accommodate your request (800) 735-3124.  If your item has already shipped, please refer to our Return Policy.

When will you respond to my customer service request?
We will respond to your email or phone call within one business day.  Communications with our Sew Sassy design specialist will respond to your requests within 1-4 hours during normal business hours (Monday-Friday 9amEST-6pm EST).  If you send us a request outside of normal business hours, someone will respond within 24 hours. 

Can I get my order wrapped and include a gift note?
We think every product is special.  All of our items will be wrapped as a gift!  When you check out you will have the option to include a “ship to” address, as well as a note in the comments, special delivery section.

How can I track my order?
All orders will be shipped through USPS and can be tracked online via a tracking number.  In addition, if you have any questions about your order, please contact us, and we will be happy to assist you (800) 735-3124.

How much does shipping cost?
All of our orders are weight-based, meaning the weight of your package determines how much shipping will cost. A new feature coming soon--check the status of your package through UPS tracking, and take advantage of several types of shipping. 

There are no refunds or exchanges on special orders, including customized clothing and accessories unless there is a defect. 

You are responsible for the shipping cost (both ways) on all exchanged/returned items unless there is a defect.

In order to speed up the return/exchange process, please call (800) 735-3124 for a return authorization number before you return any items.  Ship all returns with a RETURN RECEIPT slip to:

Danajill Designs
P.O. Box 650194
Potomac Falls, VA 20165