| What payment options do you accept?
We accept MasterCard, Visa Discover Card and American Express. A 5% sales tax is applied to all Virginia orders. We also accept cashiers checks. An email receipt will be forwarded to the email address provided when your order is complete. If you would like a paper copy of your receipt, please contact us and we will email one to you for your convenience.
What do you do with my personal information?
Any information that you submit to Danajill Designs will not be sold released to a third party. All of your personal information submitted during your online shopping transaction is solely used to fulfill your order and to communicate the status of your order with you.You may choose to save your personal information online, and that information will be encrypted and secure.
Is your server secure?
We use SSL secure server technology to encrypt your personal and order information. All personal information is kept on secured databases.
What is your privacy policy?
Any information that you submit to Danajill Designs will not be sold released to a third party. All of your personal information submitted during your online shopping transaction is solely used to fulfill your order and to communicate the status of your order with you.
What is your cancellation policy?
We work to ship your purchases as quickly as possible. Danajill Designs works to ship your custom-made and personalized purchases as quickly as possible. If you need to cancel your order please call us within two business days, and we will accommodate your request (800) 735-3124. If your item has already shipped, please refer to our Return Policy.
When can I expect my order?
Your order will shipped from the studio within two and a half weeks, unless otherwise communicated.:
When will you respond to my customer service request?
We will respond to your email or phone call within one business day.
Can I get my order wrapped and include a gift note?
We think every product is special. All of our items will be wrapped as a gift! When you check out you will have the option to include a “ship to” address, as well as a note in the comments, special delivery section.
How can I track my order?
All orders will be shipped through USPS and can be tracked online via a tracking number.
What is your return policy?
We want to ensure that all of our customers are 100% satisfied with our products. If you are not, simply return the merchandise, in its original condition and packaging, within 14 days and we will either exchange the product or refund your payment. Refunds will be made for your original purchase price minus our shipping costs, except as stated below:
There are no refunds or exchanges on special orders, including customized clothing and accessories unless there is a defect.
You are responsible for the shipping cost (both ways) on all exchanged/returned items unless there is a defect.
In order to speed up the return/exchange process, please call (800) 735-3124 for a return authorization number before you return any items.
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